Paul & Shark E18P1152 358

Shipping for orders placed via www.brands-iconic.com is commissioned by

Swiss Brand Partners (Germany) GmbH ,
Eilbektal 18 B, 22089 Hamburg, Germany
carried out by an external 3PL logistics service provider .

1. Shipping via 3PL
We work with a professional fulfillment service provider (3PL) who handles warehousing, order picking, packaging and shipping for us.
Therefore, all orders are shipped directly from our 3PL logistics center.

At Brands Iconic, we offer fast and reliable delivery for all orders. Depending on the destination country, we ship with DHL, DPD, GLS, or UPS .

Processing time

Orders placed and paid for by 2:30 PM will be shipped the same day. Orders placed on weekends or holidays will be processed on the next business day.

Delivery time

• Germany: 1-3 working days
• Europe: 2-5 working days

Delivery times may vary depending on location and unforeseen circumstances.

Shipping costs

Germany

• Premium delivery: Free for orders over €70.00
• Insured with tracking number: €5.90 (orders €0.00 - €70.00)

Europe Zone 1

Belgium, Austria, Denmark, Luxembourg, Netherlands

• Insured with tracking number: €8.50 (orders €0.00 - €150.00)
• Insured with tracking number: Free (orders over €150.00)

Europe Zone 3

Bulgaria, Croatia, Cyprus and other countries

• Insured with tracking: €15.72 (orders €0.00 - €150.00)
• Insured with tracking: Free (orders over €150.00)

France

• Insured with tracking: €12.40 (orders €0.00 - €150.00)
• Insured with tracking: Free (orders over €150.00)

Italy

• Insured with tracking: €14.27 (orders €0.00 - €150.00)
• Insured with tracking: Free (orders over €150.00)

Poland

• Insured with tracking: €11.47 (orders €0.00 - €150.00)
• Insured with tracking: Free (orders over €150.00)

Czech Republic

• Insured with tracking: €10.81 (orders €0.00 - €150.00)
• Insured with tracking: Free (orders over €150.00)

Hungary

• Insured with tracking: €14.38 (orders €0.00 - €150.00)
• Insured with tracking: Free (orders over €150.00)

United Kingdom

• Insured with tracking: £12.00 (orders £0.00 - £150.00)
• Insured with tracking: Free (orders over £150.00)

Shipment tracking

All shipments are insured for the full value of the goods and sent with a tracking number. After shipment, you will receive an email with the tracking number, which you can use to track the status of your delivery at any time.

Problems with delivery

In case of delays beyond the expected delivery time, or in case of lost or damaged items, please notify us within 48 hours of delivery at support@brands-iconic.com.

Returns & Exchanges

We offer a 14-day return policy. This means that you have 14 days after receiving your item to request a return.

Requirements

The item must be in the same condition as when you received it – unworn, unused and with tags attached.

Initiate return

Log in to your customer account to request a return. You will then receive all the necessary information and instructions.

Return shipping costs

The customer bears the costs for the return shipment.

Refund

After your return has been processed, you will receive a refund to your original payment method within 10 working days.

If you have any questions, please contact our customer service at support@brands-iconic.com.