FAQ

We offer credit card (Visa, Mastercard, American Express), PayPal, Klarna, Apple Pay, Google Pay and Shop Pay, as well as further payment methods depending on the country. You can see which are available for your order at checkout. All prices include statutory VAT.

Please write to us as soon as possible at support@brands-iconic.com. As long as your order has not yet been handed over to the carrier, we can usually still adjust it. Orders that have already been shipped can be returned under your right of withdrawal.

Within Germany we ship free of charge, insured and with tracking. For other EU countries we charge €8.50 to €15.72 depending on the country, with free shipping from €150. All delivery countries and rates can be found in our shipping policy.

Orders received and paid for by 2:00 pm on a working day (Mon–Fri) are shipped the same day. Delivery takes 1–3 working days in Germany and 2–6 working days to other delivery countries.

As soon as your order has been shipped, you will receive an email with the tracking number, which you can use to track your delivery at any time.

Please report visible damage to the delivery driver immediately if possible and inform us at support@brands-iconic.com. Your statutory rights remain unaffected.

Not for deliveries within the EU. For deliveries to the United Kingdom, customs duties, import VAT or carrier fees may arise in the country of import and are borne by the recipient.

You can withdraw from your purchase within 14 days of receipt without giving a reason – the easiest way is the “Withdraw from contract” button in the footer of our shop. Full details are in our withdrawal policy.

You bear the cost of returning the goods. We recommend sending the return insured and with tracking, with an insured value equal to the value of the goods.

A direct exchange is not possible. Please return the item and order the item you want as a new order.

Please write to us immediately at support@brands-iconic.com, ideally with photos. We will find a solution together with you. Your statutory warranty rights remain unaffected.

Automatic: A rotor winds the mainspring through the movement of your arm. Depending on the model, the power reserve is several days. If the watch has stopped, wind it briefly by hand using the crown before putting it on.
Manual-winding: The watch is wound by turning the crown clockwise. Stop as soon as you feel resistance so as not to damage the movement. We recommend winding the watch once a day.
Quartz: A battery powers the watch. It needs no special care if you do not wear it for a longer period.

When the watch stops or the second hand behaves differently. Have the battery replaced by a watchmaker so that seals and case remain intact. If you do not wear your quartz watch for a long time, on models with a pull-out crown you can pull the crown to stop the movement and preserve the battery.

The water resistance is stated on the case back or in the product details (e.g. 3 bar, 5 bar). With a screw-down crown, it must be fully tightened before contact with water. Never operate the crown under water. Seals age, so have them checked regularly.

Wipe it with a soft, slightly damp cloth and avoid strong shocks, magnetic fields and extreme temperatures. Have mechanical watches serviced regularly by a watchmaker according to the manufacturer’s instructions.

The statutory warranty applies to all items. For watches, the manufacturer’s warranty terms also apply, where the manufacturer grants a warranty. The warranty card or other documents are included with the item where the manufacturer provides them.

Yes. We sell only new, original goods. We source all items directly from the manufacturers or through authorised distribution channels; the proof of sourcing is available to us.

By email at support@brands-iconic.com or by phone on +49 156 7955 7190 (Monday to Friday, 9:00 am to 5:00 pm).