Refund policy
Our refund policy applies to all purchases made via www.brands-iconic.com. This shop is operated by Swiss Brand Partners (Germany) GmbH, Eilbektal 18b, 22089 Hamburg, Germany.
We grant a 14-day right of return. This means that you have 14 days after receiving your item to request a return.
Requirements for a return
To be eligible for a return, the item must be in the same condition you received it, unworn, unused, with tags attached, and in its original packaging. You will also need the receipt or other proof of purchase.
Initiating a return
To initiate a return, log in to your customer account and request a return there. You will then receive all the necessary information and instructions.
Alternatively, you can contact us at support@brands-iconic.com.
Please note that returns must be sent to the following address:
Swiss Brand Partners (Germany) GmbH
C/O Nordideen GmbH & Co. KG
Birkenring 25
23795 Bad Segeberg
Germany
Return costs
The customer is responsible for the costs of the return shipment. You are responsible for organizing and paying for the return shipment yourself. No restocking fee will be charged.
Important: Returns must be sent insured for the value of the goods and with a tracking number. If the shipment is lost without insurance and tracking, no refund can be considered.
Items returned to us without a prior return request will not be accepted.
Frequently asked questions
How long do I have to return an item?
You have 14 days from receipt of the goods to request a return.
Who bears the cost of the return shipment?
The customer bears the cost of the return shipment. You are responsible for organizing and paying for the return shipment yourself.
Do I have to insure the return shipment?
Yes, returns must be insured for the value of the goods and sent with a tracking number. If the shipment is lost without insurance and tracking, no refund can be considered.
How do I get my money back?
After your return has been checked, you will receive an automatic refund to your original payment method within 10 working days.
Can I exchange an item?
Returning the item you received is the fastest way. If the return is accepted, you can purchase the new item in a separate purchase.
Which items can I not return?
For hygiene reasons, we do not accept returns of underwear, swimwear or similar items.
What should I do if the goods are damaged?
Please contact us immediately at support@brands-iconic.com if the item is defective or damaged so that we can resolve the issue.
Damage and problems
Please check your order upon receipt and contact us immediately if the item is defective or damaged, or if you have received the wrong item.
European Union – 14-day cancellation period
You have the right to cancel or return your order within 14 days without giving a reason. The direct costs of the return shipment are borne by the customer.
The right of cancellation does not apply to sealed goods for health protection reasons (e.g. underwear, swimwear).
Refunds
If approved, you will receive an automatic refund to your original payment method within 10 working days. No restocking fee will be charged.
If more than 15 working days have passed, please contact us at support@brands-iconic.com.
Contact
If you have any questions about returns and refunds, please contact us:
Customer support:
- E-Mail: support@brands-iconic.com
- Telephone: +49 156 7955 7190
Swiss Brand Partners (Germany) GmbH
Eilbektal 18b
22089 Hamburg
Germany
Commercial register: HRB 164720, Hamburg Local Court
Managing Director: Shambo Nagpall
